Wicked Skatewear ships internationally.
We work to ship all in stock orders within 2-4 business days. Pre-order items will ship based on the estimated ship dates provided.
The website will calculate the shipping for you based on the items in your cart and your shipping address.
We offer services ranging from United States Postal Service 1st Class Mail to UPS Next Day Air.
We are not responsible for stolen or lost packages and shipping delays by carrier. A claim can be filed with the shipping provider but a claim settlement is not guaranteed.
Shipping and handling charges are non-refundable.
Orders placed for store pickups take 1-3 business days to fulfill. We will send you a confirmation email when your order is ready for pickup.
ONLINE PURCHASE RETURNS GUIDELINES
To return an item(s) to us, we request that your package includes a copy of your order number.
All items returned must be in a re-sellable condition. This means returned items must be unworn, free of stains, odours, animal hair and creasing. Items must not be damaged and must be returned with the original labels still attached or box included for the product. For reasons of health and hygiene, we are unable to accept any face masks or hosiery as returns. If any items are received in an unsellable condition, they will not be refunded back to you.
We are not currently accepting exchanges, but offer refunds. And you are welcome to place a new order for the correct item.
How to return your item(s):
- Simply repack the Product(s) in the original packaging or another suitable bag with your order number referenced inside.
- Our return address for USA & Canada is: Wicked Skatewear Returns 18341 Enterprise Ln Huntington Beach, CA 92648 UNITED STATES
- Please be reminded that you must post the product(s) within 30 days of receipt of the order to receive a refund. Item(s) returned beyond this time scale will not be eligible for a refund/credit. We recommend you retain your shipping receipt as your proof. Should any returned parcel be lost, this can be used to lodge your claim to the courier company. Please be reminded that for a lost parcel you need to lodge your claim with your nominated postal service, Wicked will not be obligated to deal with this.
- You are responsible for the cost of the return postage, which is non-refundable unless the item sent is incorrect or faulty.
- If you are returning an incorrect or faulty item(s) please email us to coordinate a replacement.
- IMPORTANT TO REMEMBER - If you are returning product(s) paid for on your credit/debit card, e-wallet or with PayPal, we will send the refund through the same method.
- All returns (unless faulty) must be returned in its original condition; this includes (but is not limited to) the item being free of stains, smells, hair, torn, stretched or used.
- If you are making an international return, please make sure this is clearly marked as "Returned Goods" as we will not be liable for any customs or duties.
IN STORE PURCHASE RETURNS GUIDELINES
We have two retail locations, both accept returns and exchanges on unused items within 30 days of purchase.